Frequently Asked Questions:

If you have a question that is not addressed here, please contact us.

1.  Why makes these products different from other resistive bands and exercisers?
It’s all about the material.  All of our products are constructed of a specialized material with a range of elasticity that exceeds traditional bands by over 300%!
2.  Where are the products made?
All products are proudly made in the USA.
3.  What about latex allergies?
All  products contain no latex and are hypo-allergenic.  They are also phthalate-free.
4.  Why do I need to store the product in a bag?
The products are made from a material that contains mineral oil, which seeps onto surfaces.  To avoid potential damage, the devices should be stored in the bag or on a rack.  Special caution should be taken to avoid leaving the products in contact with paper, vinyl, and latex products.
5.  How long will the r:loop last?
R:loop has been factory cycle tested without breakage to over 650,000repetitions.  Unlike traditional bands, r:loop can be used even with small nicks or tears.  It is recommended that you replace the product when there are obvious signs of extended wear or large tears.  The product will wear more quickly with prolonged use at end range elongation or under excessive shear on rough surfaces.
6.  How do I clean the products?
Products can be washed with soap and water.  Dry thoroughly and apply a light dusting of baby powder to prevent stickiness.
7.  Is there a warranty on the products?
The r:grip is currently the only product that carries a warranty.
R:GRIP LIMITED WARRANTY:  RE-DESIGN WARRANTS FOR 30 DAYS FROM THE INITIAL PURCHASE OF THIS PRODUCT THAT THIS PRODUCT WILL BE FREE FROM MANUFACTURING DEFECTS.  IF IT IS DETERMINED BY RE-DESIGN THAT THE PRODUCT IS DEFECTIVE, THE PURCHASER’S SOLE REMEDY WILL BE TO RECEIVE A REPLACEMENT OF THE DEFECTIVE PRODUCT OR REQUEST A REFUND. OTHERWISE THIS PRODUCT IS SOLD “AS IS” AND RE-DESIGN DISCLAIMS ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. PLEASE SEE WEBSITE AT WWW.RE-DESIGNONLINE.COM FOR FURTHER WARRANTY LIMITATIONS.  
For  all other products, the following warranty information applies:
THIS PRODUCT IS SOLD "AS IS" AND SELLER DISCLAIMS ALL WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  IN NO EVENT SHALL RE-DESIGN, LLC BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT OR FROM DEFECTS IN THE PRODUCT.  SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
8.  What are pediatools?
Pediatools is the pediatric product line designed especially for kids.  Pediatools are latex-free, phthalate-free, and hypo-allergenic.
9.  What applications are there for the r:grip and r:loop?
The applications are virtually limitless, but they are excellent for:
Amputee Rehab - Aerobics - Aquatics - Athletic Training - Balance Rehab - General Strengthening - Geriatric Rehab - Home Health Care - Neurological Rehab - Pediatrics -
Post-Surgical Rehab - Sport-specific Training - Work Hardening



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